WAZ Solutions, operating the platform NextInQue ("we", "us", "our"), is committed to protecting the personal information of every person who uses our platform or visits our website at nextinque.com. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and what choices you have over your own information.
1. What Data We Collect
We collect personal data in the following situations:
- When a Business Registers an Account: Business name, contact person name, email address, mobile phone number, and business location. These are needed to set up and manage your NextInQue account.
- When a Customer Joins a Queue or Books a Reservation: Name and mobile phone number, entered by the customer at the point of joining a queue or making a booking through a link provided by a NextInQue-powered business. An optional email address may also be collected if provided.
- When a Customer Leaves a Review: If a customer chooses to submit a review after their visit, their name and rating are stored and may be displayed publicly on the business's profile.
- Website Usage Information: When you visit nextinque.com, we automatically collect your IP address, browser type, device type, pages viewed, and time spent on each page. This is collected via server logs, browser cookies, and analytics tools described in Section 6.
- Subscription and Payment Details: When you subscribe to a paid plan, we collect the payment confirmation or receipt you submit. We do not store full card numbers or banking credentials on our servers.
- Support and Feedback Messages: Any message, complaint, or feedback you send us through our Help Center or by email.
We only ask for information that is genuinely needed. Any optional fields during registration are clearly labelled. You can browse our public website without creating an account or sharing any personal data.
2. How We Use Your Data
The data we collect is used only for the purposes outlined below:
- To create and manage your NextInQue business account and allow staff members to access it based on their assigned role (Owner or Staff).
- To deliver the queue management and reservation booking features — including generating queue tickets, tracking queue positions in real time, sending turn notifications, and managing appointment schedules.
- To send automated WhatsApp and email notifications to customers on behalf of the registered business — for example, queue position updates, turn alerts, reservation confirmations, and booking reminders.
- To process your subscription payments and send you billing receipts.
- To provide daily analytics reports to businesses that have opted in to receive them, summarising queue and reservation performance data.
- To respond to your support requests or help queries.
- To send you platform-related notices — such as updates to these policies, scheduled maintenance alerts, or significant product changes.
- To improve the platform by analysing aggregate, anonymised usage patterns.
- To comply with our legal obligations under applicable law.
We will never sell, rent, or trade your personal data to third parties for advertising or marketing purposes.
3. How We Protect Your Data
We take data security seriously and have implemented the following measures to protect the personal information in our systems:
- All data transmitted between your browser and our servers is encrypted using HTTPS and TLS protocols.
- Account access is protected by role-based controls — business Owners have full account access while Staff members have restricted access based on their function.
- Our backend systems are hosted on secure cloud infrastructure with access limited to authorised team members only.
- We perform daily automated backups of the platform database to protect against data loss.
- We regularly review our security practices and apply patches promptly when vulnerabilities are identified.
No system connected to the internet can guarantee complete security. While we take all reasonable precautions, we cannot make an absolute guarantee against all security threats. If you suspect your account has been compromised, contact us immediately at contact@nextinque.com.
4. Browser Cookies and Tracking
We use cookies — small text files stored on your browser — to make the NextInQue website and dashboard work properly. Cookies allow us to:
- Keep you logged in to your account between page visits.
- Remember your language and display preferences within the dashboard.
- Understand how visitors navigate our public website so we can improve it.
We also use third-party analytics tools (see Section 6) that may set their own cookies to measure traffic and usage patterns. You can manage or block cookies through your browser's settings at any time. Blocking cookies may affect your ability to stay logged in or use certain features of the platform dashboard. We do not sell or share your data for cross-site advertising purposes.
5. When We Share Your Information
We treat your data as confidential and do not share it with outside parties except in the following situations:
- Technology Partners: We share limited personal data with the third-party providers that power our core features (see Section 6). These providers are contractually bound to use the data only to perform services for us.
- Legal Obligations: If required by law, court order, or a government authority, we may be obligated to disclose certain information.
- Protecting Rights and Safety: We may share information when we reasonably believe it is necessary to prevent fraud, protect the safety of a person, or enforce our Terms of Service.
- Business Restructuring: If WAZ Solutions is involved in a merger, acquisition, or sale of its assets, user data may form part of the transferred assets. We will notify affected users before their data is transferred and becomes subject to a different privacy policy.
6. Third-Party Infrastructure and Analytics
NextInQue uses third-party infrastructure and analytics services to deliver its core features and understand how the platform is used. Limited personal data is passed to these providers solely to perform the relevant service. All providers are bound by contractual obligations to process this data only on our behalf and not for their own purposes.
- WhatsApp Messaging: Customer phone numbers are transmitted to our messaging infrastructure provider solely to deliver service notifications on behalf of registered businesses.
- Transactional Email: Customer email addresses are transmitted to our email infrastructure provider solely to deliver service-triggered emails such as reservation confirmations and booking reminders.
- Website Analytics (Google Analytics): We use Google Analytics (GA4) to measure traffic and usage patterns on our public website. Google Analytics collects information such as pages visited, time spent, device type, and general location. This data is processed by Google on its own infrastructure. You can opt out of Google Analytics tracking via Google's opt-out tool.
- Internal Usage Tracking: We record page view events and key user interactions in our own database to analyse platform usage, measure feature adoption, and improve the product. This data is used internally only and is never shared with third parties.
- Cloud Hosting: Our application servers and databases run on cloud hosting infrastructure. Your data may be stored or processed in data centres outside Pakistan, including in the United States. We take steps to ensure appropriate safeguards are in place for such cross-border data transfers.
- Referral Partners: Contact details of referral and influencer partners (name, email, phone) are stored for the purpose of commission tracking and payouts. This data is used solely for that purpose and is not shared externally.
- Independence: WAZ Solutions and NextInQue are entirely independent of any external messaging provider, cloud service, or analytics platform. We are not affiliated with, endorsed by, or acting as an agent of any third-party service.
7. Notifications — WhatsApp & Email
All notifications sent through NextInQue are strictly transactional — triggered by a customer's own action (joining a queue or making a reservation) and used only to deliver service-related updates such as queue position, turn alerts, reservation confirmations, and booking reminders. Customer contact details are never used for marketing, promotional campaigns, or any unsolicited outreach of any kind.
- WhatsApp Consent: When a customer joins a queue or books a reservation, they are shown a clear consent notice with an unchecked checkbox. The customer must actively tick it before submitting — the form cannot be submitted without it checked. This consent is recorded at the time of submission and no WhatsApp messages are sent to any customer who has not agreed.
- WhatsApp Opt-Out: Customers may withdraw their WhatsApp consent at any time by replying STOP to any message they receive. Once opted out, no further WhatsApp notifications will be sent for that session or booking.
- Email Notifications: All emails sent through NextInQue are triggered by a specific customer or business action. We do not send bulk marketing emails or newsletters to customers. All emails clearly identify WAZ Solutions / NextInQue as the sender and include our contact information in the footer in compliance with applicable anti-spam regulations. Certain emails — such as a booking confirmation — are part of the service itself and cannot be independently disabled.
- Delivery: Successful delivery of WhatsApp messages and emails depends on third-party messaging infrastructure outside our direct control. WAZ Solutions cannot guarantee delivery of any particular notification.
8. How Long We Retain Your Data
We only keep identifiable personal data for as long as necessary. Our data retention practices are as follows:
- Customer Queue and Reservation Records: Customer personal identifiers — name, phone number, and email address — are automatically anonymised after 3 months. The anonymised records are retained beyond this period for aggregate analytics and business insights only, and can no longer be linked to any individual.
- Customer Reviews: Reviews submitted by customers are retained as submitted, as they form part of the business's public profile and service history. Reviews do not include contact details beyond a display name chosen by the customer.
- Business Accounts: Active account data is retained for the duration of your subscription. Accounts with no queue or reservation activity for 1 year, no active subscription, and no outstanding payments are automatically deleted along with all associated data.
- Message Delivery Logs: Logs confirming whether a notification was sent are retained for operational troubleshooting purposes and reviewed periodically.
- Anonymised Analytics Data: Aggregated, non-identifiable statistics about queue volumes, wait times, and platform usage may be retained indefinitely for performance analysis and product improvement.
9. Your Rights Over Your Personal Data
You have the following rights in relation to personal data we hold about you:
- Right of Access: Ask us for a copy of the personal data we hold about you.
- Right to Correction: Ask us to correct any inaccurate or out-of-date information we hold.
- Right to Erasure: Ask us to permanently delete your personal data, subject to any legal obligations that require us to keep it for a minimum period.
- Right to Stop Messaging: Contact us at any time and all further notifications will stop.
- Right to Data Portability: Ask us to provide your data in a structured, machine-readable format so you can transfer it elsewhere.
- Right to Withdraw Consent: Where we process your data on the basis of consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before you withdrew.
To exercise any of these rights, contact us at contact@nextinque.com. We will acknowledge your request within 5 working days and respond in full within 30 days.
10. International Users and GDPR
If you are accessing NextInQue from the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):
- The right to object to how we process your personal data.
- The right to request that processing of your data be restricted while a correction or objection is being assessed.
- The right to file a complaint with your national data protection authority if you believe we have handled your data unlawfully.
Our Legal Basis for Processing: We process personal data under one of four legal grounds: (a) contract performance — to deliver the queue or reservation service you or your business requested; (b) legitimate interests — such as securing the platform and improving its performance; (c) consent — for sending WhatsApp notifications and optional emails; and (d) legal obligation — where law requires us to retain or report certain data.
Cross-Border Transfers: Your data may be transferred to and processed in countries outside the EU and EEA, including Pakistan and the United States, where our infrastructure and service partners operate. We take steps to ensure that appropriate transfer safeguards are in place.
11. Age Restrictions
NextInQue is intended for use by businesses and by adult customers. We do not knowingly collect personal data from anyone under the age of 13. If you believe a child under 13 has submitted their personal information through a NextInQue-powered queue or reservation form, please notify us immediately at contact@nextinque.com. We will investigate and delete any such data as quickly as possible.
12. Updates to This Policy
We review this Privacy Policy periodically and update it whenever our data practices change or when required by law. If the changes are significant — for example, if we start processing a new category of personal data — we will notify registered account holders by email before the changes come into force. Continuing to use NextInQue after an updated policy takes effect means you accept the revised terms. We encourage you to check this page periodically.
13. Get in Touch
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how we handle your information, please contact us through any of the following:
We aim to respond to all privacy-related enquiries within 5 working days.