These Terms of Service ("Terms") set out the legally binding agreement between WAZ Solutions ("we", "us", "our"), the company behind the NextInQue platform, and you ("Business", "Account Holder") when you access or use NextInQue for managing your customer queues, reservations, and automated notifications. By creating an account or using any part of the platform, you confirm that you have read, understood, and accepted these Terms in full.
1. About NextInQue
NextInQue is a cloud-based queue and reservation management platform developed and operated by WAZ Solutions. It gives businesses — including restaurants, offices, retail stores, and event venues — the tools to run organised digital waiting lines, accept online appointment bookings, and send automated WhatsApp and email notifications to their customers. The platform is delivered as a Software as a Service (SaaS) product available on a subscription basis, with different plan tiers designed to suit businesses of varying sizes.
2. Account Holder Obligations
By using NextInQue, you agree to:
- Safeguard your login credentials, API access, and account passwords. You are entirely responsible for all activity that takes place under your account. Notify us immediately at contact@nextinque.com if you suspect any unauthorised access.
- Ensure that all staff members added to your account understand and comply with these Terms.
- Register your business with accurate, truthful information and keep your account details up to date.
3. Subscription Plans and Billing
- NextInQue is offered across multiple subscription tiers — Monthly, Yearly, and Per Event — each with defined features and usage limits. Full pricing details are available on our website at nextinque.com/plans.
- All new accounts are subject to administrator review and approval before full platform access is granted.
- Paid subscriptions are billed in advance for each subscription period. Payment is verified manually by our team upon receipt of payment confirmation. Failure to settle outstanding fees may result in temporary suspension of your account until payment is received.
- All stated prices are exclusive of applicable taxes unless expressly indicated otherwise.
- We reserve the right to revise pricing with reasonable advance notice. Continued use of the platform after a price change takes effect constitutes your acceptance of the new pricing.
- Refund eligibility is assessed on a case-by-case basis. Contact us at contact@nextinque.com to discuss your situation.
4. Service Availability and Planned Maintenance
We aim to keep NextInQue available at all times, but we do not guarantee uninterrupted access. We carry out routine maintenance, security patches, and platform upgrades from time to time. Where practical, we will schedule these during low-traffic hours and give advance notice of significant planned outages. We are not liable for temporary service unavailability, data delays, or access interruptions caused by maintenance activities, third-party infrastructure failures, or circumstances outside our control.
5. Ownership of the Platform
- All intellectual property in the NextInQue platform — including the software code, user interface designs, brand name, logo, trademarks, algorithms, and documentation — is owned exclusively by WAZ Solutions. Nothing in these Terms transfers any intellectual property rights to you.
- You retain full ownership of the business data, customer information, and content you upload or generate through your NextInQue account.
- We grant you a limited, non-exclusive, non-transferable right to access and use the platform during your active subscription period, solely for your own internal business operations.
- You may not copy, decompile, reverse-engineer, sublicense, or distribute any part of the platform, or attempt to extract its source code, without our prior written approval.
6. Your Liability to Us
You agree to indemnify WAZ Solutions and its directors, employees, and representatives against any claims, losses, damages, legal costs, or expenses that arise from: (a) your use of the NextInQue platform in breach of these Terms; (b) notifications or messages sent through the platform by you or your staff to your customers; (c) your violation of any applicable law or third-party right; or (d) inaccurate or misleading information submitted by you during account registration or operation.
7. Keeping Information Confidential
- Both parties agree not to disclose to any third party any confidential business, technical, or operational information shared by the other party during the course of this agreement, or for three years after it ends.
- Confidential information remains the property of the party that disclosed it. Each party must protect the other's confidential information with reasonable security measures — no less diligent than those applied to its own sensitive data.
- Access to confidential information must be restricted to employees or contractors who genuinely need it and who are bound by equivalent confidentiality obligations.
- These confidentiality obligations do not apply to information that: is or becomes publicly known through no fault of the receiving party; was independently developed without using the disclosing party's information; or is required to be disclosed under law or by a court order.
- By using NextInQue, you agree that we may reference your business name in our client lists or general marketing materials during your active subscription unless you inform us otherwise in writing.
8. Limitation of Our Liability
To the maximum extent permitted under applicable law:
- WAZ Solutions will not be liable for any indirect, incidental, consequential, or punitive loss or damage — including lost profits, lost business opportunities, lost revenue, or loss of data — even if we were advised of the possibility of such loss.
- Our total financial liability to you for any claim arising under these Terms is capped at the total subscription fees you paid to us in the three months immediately preceding the event giving rise to the claim.
9. Events Outside Our Control
WAZ Solutions cannot be held responsible for failing to perform any obligation under these Terms where that failure is caused by events or circumstances beyond our reasonable control. This includes, but is not limited to, natural disasters, power failures, internet outages, acts of government or public authority, industrial disputes, pandemic conditions, or the failure of third-party services that the platform depends on — such as messaging infrastructure providers, cloud hosting services, or telecommunications carriers.
10. Account Suspension and Closure
- We reserve the right to immediately suspend or permanently close any account where there is evidence of: a serious breach of these Terms; fraudulent, abusive, or unlawful activity; repeated misuse of notification features; or non-payment of subscription fees.
- Where the breach is capable of remedy, we may give you a reasonable opportunity to correct it before taking action.
- You may cancel your NextInQue subscription at any time from your account settings or by emailing us at contact@nextinque.com.
- On account closure, your access to the platform will stop and your data will be handled in line with our Privacy Policy and applicable data retention requirements.
11. How We Handle Your Customers' Personal Data
- Both parties must comply with all applicable data protection and privacy laws in relation to personal data processed through NextInQue.
- You, as the business operating the queue or reservation service, act as an independent data controller for your customers' personal information. You are responsible for having a lawful basis to collect and use that data.
- WAZ Solutions processes your customers' data only to the extent necessary to provide the queue, reservation, and notification services you have activated — and in accordance with our Privacy Policy, available at nextinque.com/privacy.
- If a data security incident occurs that affects personal data processed through the platform, we will notify affected account holders promptly and cooperate with any required reporting to regulators or individuals.
12. Notifications and Customer Consent
NextInQue sends automated WhatsApp and email notifications to customers as part of its core service — including queue position updates, estimated wait times, turn alerts, reservation confirmations, and booking reminders. These notifications are strictly transactional: triggered by customer actions and used solely to deliver service-related information. The platform does not use customer contact details for marketing, promotional campaigns, or advertising of any kind.
- Explicit Opt-In: Before joining a queue or completing a reservation booking, each customer is shown a clear consent notice with an unchecked checkbox. The customer must actively tick it to proceed — the form cannot be submitted without it. This consent is recorded at the time of submission.
- Opt-Out: Customers may withdraw consent at any time by replying STOP to any WhatsApp message they receive. Once opted out, no further notifications will be sent to that customer for that session or booking.
- No Marketing: Consent obtained through NextInQue is used exclusively for service notifications related to the customer's active queue position or reservation. It is never used for promotional, advertising, or unsolicited outreach of any kind.
- Third-Party Delivery Infrastructure: WhatsApp and email notifications are delivered via third-party messaging infrastructure outside our direct control. WAZ Solutions cannot guarantee delivery of any particular notification, and is not liable for non-delivery caused by external provider limitations, recipient device settings, or telecommunications issues.
- Platform Independence: WAZ Solutions and the NextInQue platform are entirely independent and are not affiliated with, endorsed by, or acting as an agent of any external messaging provider, cloud service, or telecommunications carrier.
- Policy Compliance: If your account's use of notification features is found to violate any applicable law or external platform policy, WAZ Solutions may suspend your messaging access without prior notice and without incurring any liability to you.
13. Acceptable Use of the Platform
The following activities are strictly prohibited when using NextInQue:
- Using the platform for any unlawful purpose or in violation of any applicable local, national, or international law or regulation.
- Sending spam, mass unsolicited messages, or phishing communications of any kind.
- Pretending to be another person, business, or organisation, or misrepresenting your identity during registration or when communicating with customers.
- Storing or processing personal data collected through the platform for any purpose other than running your queue or reservation service.
- Attempting to bypass, disable, or exploit any security control, authentication mechanism, or access restriction within the platform.
- Introducing malicious code, viruses, bots, or automated scripts that interfere with the normal operation of NextInQue or its infrastructure.
- Reselling, sublicensing, or granting third-party access to the platform without our prior written consent.
- Acting in any way that infringes the intellectual property, privacy, or other rights of any third party.
14. Changes to These Terms
We may revise these Terms from time to time as the platform evolves or as legal requirements change. When we make changes that materially affect your rights or obligations, we will send a notification to the primary email address on your account at least 14 days before the updated Terms come into force. Minor clarifications may be published without separate notice. The most current version of these Terms is always accessible at nextinque.com/terms. Continuing to use the platform after changes take effect means you accept the revised Terms.
15. Contact Information
For any questions, legal notices, or concerns regarding these Terms, please reach out to us: